Shipping & Returns — Never Below
Last Updated: October 29, 2026 · Effective at store launch
Everything is made to order
Your piece does not exist until you buy it. When your order is confirmed, it goes into production with our printing partner — that is the deal behind everything on this page, and we think it is a good one: no warehouse, no leftovers, no waste.
Production time
- 2–5 business days to make your item, then it ships.
- During the first days of a drop, production can reach the long end of that range. Your order-status page always shows where your piece actually is.
Shipping (United States)
- Flat $15.00 on orders under $150
- Free on orders of $150 or more
- Estimated delivery after production: 3–6 business days via tracked carrier
- Every order includes tracking, delivered by email and on your order-status page
International shipping, where offered, is calculated at checkout with delivery estimates shown before you pay.
Delivery dates are estimates. Carriers have bad weeks; your tracking tells the truth faster than we can.
Wrong, damaged, or defective — we fix it, free
If your order arrives damaged, defective, misprinted, or simply not what you ordered, we will reprint it or refund you — your choice, and it costs you nothing.
- Contact support@neverbelow.com within 30 days of delivery
- Include your order number and a photo of the problem — a photo lets us fix it without asking you to ship anything back in most cases
- If we do need the item returned, we cover the return shipping
Wrong size or change of mind
Because each piece is printed for one person — you — we cannot accept returns or exchanges for an incorrectly ordered size or a change of mind. There is no shelf to put it back on.
Please use the Size Guide before ordering; our tees run oversized and our hoodies run boxy on purpose, and the guide says exactly how.
If something feels off, write to us anyway. We would rather find a fair solution than hide behind a policy — but we cannot promise exchanges the made-to-order model does not allow.
Order changes and cancellations
Once production starts (usually within a few hours of ordering), an order cannot be changed or cancelled — the piece is already being made. If you catch a mistake, email us immediately and we will do what is still possible.
Refunds
Approved refunds go to your original payment method through Stripe. Reprints ship with the same production priority as a new order.